SBA named a 2018 Guardian of Excellence AwardŽ winner by Press Ganey.

EL DORADO– Susan B. Allen Memorial Hospital is pleased to announce it has been named a 2018 Guardian of Excellence Award® winner by Press Ganey. The National Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above of performance in Clinical Quality.
Using 2017 data, clinical measures from the Emergency Department, inpatient and outpatient services, measure sets were used to calculate overall score, compared to other facilities in the nation.
The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.
Among the data looked at included median time from ED arrival to departure, median time from decision to admit to the Hospital to ED departure time, influenza immunization rate, eliminating elective deliveries between 37 to 39 weeks, sepsis management, care of chest pain, diagnostic imaging results available for ED patients with diagnosis of stroke within 45 minutes of arrival and more.
SBA nursing leaders, nursing staff and physicians have worked closely together to understand the processes involved in timely, effective care, and are committed to meeting patient safety goals.
"We are proud to partner with Susan B. Allen to support their mission to provide safe, high-quality, patient-centered care.” said Patrick T. Ryan, CEO of Press Ganey. “They are truly dedicated to delivering exceptional care in the communities they serve, and their commitment to capturing and acting on patient experience feedback is a very powerful demonstration of this.”
According to SBA President and CEO Jim Kirkbride, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.
“We pride ourselves on being able to provide exceptional care in our Emergency Department, inpatient, outpatient and all areas of the Hospital,” said Jim Kirkbride, SBA President and CEO. “Across the country, hospitals continue to work to increase the level of care patients receive. We are pleased our efforts have been recognized through this Press Ganey Guardian of Excellence Award. We continue to evaluate procedures and implement new practices that offer patients a higher level and quality of care.”
“This award is a tribute to the commitment of our nursing, ancillary and provider staff to continued excellence in patient care,” said Francia Bird, Chief Quality Officer. “Patient centered care and knowledge of evidence based medicine are keys to the success of our team.”
About Susan B. Allen Memorial Hospital
Susan B. Allen Memorial Hospital is a not-for-profit, general acute care hospital that includes a 24-hour physician staffed emergency department, family birth center, home health agency, dialysis center, cancer center, and a family medical care facility in Augusta. The Hospital is governed by a local board of citizens, and is accredited by the Joint Commission.
About Press Ganey
Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.