Richard Lies from Lies Towing & Recovery of Rose Hill has received the prestigious American Towman ACE Award for achievement in service performance. Recipients were nominated by the nation's major motor clubs and dispatch centers, including: Agero, FleetNet America, GEICO, Motorcycle Towing Services, Nation Safe Drivers, Quest Towing Services, Pinnacle Motor Club, Road America and USAC/MD.
The nomination guidelines for the ACE Award include:
• the highest percentage of calls when the estimated time of arrival is achieved
• consistency in response time
• written appreciation from customers
• and percentage of calls received serviced (instead of turning them away), thereby reflecting reliability and overall professionalism.
ACE recipients rank in the top 1 percent of the towing industry's service providers. The ACE Award is presented by American Towman Magazine, the leading trade publication serving emergency road service professionals since 1977.
The ACE Award was commemorated by an original design belt buckle. The buckles were presented to the award recipients present at the ACE Award Ceremony at the Baltimore Convention Center in Baltimore, Md. on Nov. 19 during the American Towman Exposition, the world's largest trade show and convention for emergency road service providers.